I am sure that you have all been following the latest news with concern and keeping a very close eye on the Coronavirus situation. We just want to keep customers continually updated about our situation and confident in our service at Brolliesgalore.
As I mentioned in our previous update, we closed The Stick & Cane Shop showroom to local visitors until further notice. We are lucky in that we are a family-run business, so we are able to respond to staffing issues more easily than others.
Since the social distancing order was given, myself and my partner Scott have been the only people working in the warehouse despatching orders, while Linda and Alan have been safely working from their homes. We are all doing fine and trying to keep things running as efficiently as possible while following the Government's advice. I am glad we are in a position that we can still send out walking sticks and umbrellas to those who need them.
To help with resources, we will now be despatching orders on a Monday, Wednesday and Friday. We do however appreciate that our customers will have questions during these times. Please drop us an email at any time, and our customer line will remain open from 10am to 4pm, Monday to Friday. So if you do have need to contact us, we would be delighted to chat with you and help with your orders and questions.
We are committed to delivering your orders with free postage and packaging, making sure you get our beautiful products directly to your door.
Royal Mail and our couriers have reassured us that they are still operating as normal with extra public health precautions in place for collecting and delivering your goods safely. The only aspect of delivery that has been affected is that all timed deliveries have been suspended until further notice.
We are grateful for your understanding and patience, and as always, on behalf of everyone here at Brolliesgalore, we would like to say thanks for your ongoing support. It means a lot to us. Our hearts and thoughts are with all of you who are affected. Please stay safe and look out for one another as we get through these weeks together.
From Christine, Alan, Scott and Linda
Brolliesgalore and The Stick & Cane Shop
Delivery Service Notifications:
Please be aware that any delivery times quoted are guidelines for normal conditions. Due to these exceptional circumstance’s delivery times are currently being affected, especially with international orders. To get the latest delivery updates please click on the relevant link below:
- Service Update from Royal Mail
- Service Update from Parcelforce
- Service Update from FedEx
- Service Update from DHL