www.brolliesgalore.co.uk
 
 


Cards accepted by WorldPay

About Us Brolliesgalore are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at mail@brolliesgalore.co.uk

Brolliesgalore is a trading subsidiary of Naysmith Ltd.

Our Contact details:
Naysmith Ltd - Brolliesgalore
Unit 5/6, Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ U.K.
Phone: + 44 (0)1506 870220
Email: mail@brolliesgalore.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart.At any time you can adjust the quantities or remove items from your shopping cart by clicking on "View Cart" .After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please give a valid email address as your invoce will be emailed to you.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. We use Worldpay secure payment site so you may use your credit or debit card with confidence.

We can accept cheques and P.O's drawn on a UK bank. Please make payable to Naysmith Ltd and cross A/C payee. Goods will be despatched once cheques have cleared. Select "Sending Cheque or Postal Order" option and post cheques and PO's to Naysmith Ltd, Unit 5/6, Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ. If payment is not received within 10 working days then the order will be cancelled and the goods returned to stock.

Shipping And Handling Standard Service is by Royal Mail 1st class post.
Special Delivery is by Royal Mail Special Delivery
Courier Service is by Fedex UK.
Airmail is by Royal Mail International Signed For small packet post.
International deliveries is by Fedex.

Standard, Special Delivery and Airmail services are charged by weight.
Courier service is charged per consignment up to 20Kg and then by weight.
Heavier or items too large or expensive to be sent by Royal Mail will be sent by Courier.
Fedex International services are charged first volumetrically and then by weight.

Standard Shipping cost to the Uk Mainland is £3.75 for one umbrella.
Courier shipping cost is £5.50
International services costs vary by country and the service options and charges will be shown at checkout. Full length umbrellas are too long to be sent by small packet airmail and they are sent by Parcelforce Worldwide services.

If a courier or Fedex delivery is not picked up by the customer or delivery is refused by the customer then the return charge made by the courier company will be deducted from any refund.

Please note that shipping charges shown at checkout are ex VAT.

Delivery Schedule We are currently despatching orders received before 11:00 on the same day, otherwise they are despatched the following day of reciept of payment (ex. Sat, Sun and Bank Holidays). International orders are despatched the next working day from reciept of payment.

Standard Service generally takes 2 - 7 working days.
Special Delivery will take 1 - 2 working days.
Courier Service will take 1 - 2 working days (Mon to Friday) for UK Mainland and 2 - 3 working days for the Scottish Highlands and Islands and UK Islands. Nomal Courier Service does not deliver on Saturdays.
If Courier service SAT DELIVERY selected then your order will be despatched on Fridays.
Fedex International takes 2 - 5 working days.
Airmail will take 5 to 7 working days.

Please note that for International Deliveries we are not responsible for any further duties or charges to be paid to the recieving counties Custom Officials. These have to be paid for by the customer.

An order can be left in a secure location (e.g. shed, outhouse or garage) on the instructions of the customer but this is done at the customers own risk. We cannot advise the delivery companies to leave an item on the doorstep or in the back garden etc.

The times stated are those promised by the delivery companies involved, but sometimes delays occur outwith our control. We cannot be held responsible for for delivery delays occuring once goods leave our warehouse. Standard Delivery cannot be tracked. Special Delivery and Airmail have limited tracking. Courier and Parcelforce Worldwide services have full tracking.If you wish to track an item please call 0845 602 3712 between 09:00 and 16:00 or email mail@naysmith.ltd.uk for your tracking number.
Back Orders At this point we are unfortunately unable to offer a backorder service.
Tax Charges All product prices shown are inclusive of VAT at 17.5% .
Shipping prices are shown ex. VAT at 17.5%.
Credit Card Security Our site is linked to Worldpays secure server. When making payments by credit or debit card all the transactions are taken by Worldpay on their secure site. Worldpay is a subsidiary of the Royal Bank of Scotland.
Guarantee We guarantee your satisfaction. All our products come with a 7 day no quibble quarantee. If an item is faulty then return it to us withn 7 days and we will replace or refund.


Please note that we cannot credit for wind damage, this is a natural phenomenon and damages caused by the wind do not constitute a manufacturing fault. Everyday wear and tear is also not covered by our guarantee.

Reaching Us If you need to reach us, please email us on mail@brolliesgalore.co.uk, alternatively, you can write to us at Naysmith Ltd, Unit 5/6, Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ U.K.
Or call 0845 602 3712 between 09:00 to 16:00 Monday to Friday.

Images and Artwork
All original images/artwork on the Brolliesgalore website are the property of Naysmith Ltd and should not be reproduced, copied or published without the prior consent of Naysmith Ltd.
Privacy Policy Naysmith Ltd may contact you by e-mail with offers of goods or services or information that may be of interest to you. By providing us with your details you consent to being contacted by this method for these purposes. If you do not wish to receive e-mails from us, please tick the box at the point of collection.
Brolliesgalore does not disclose buyers' information to third parties, except for goods delivery purposes
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy We want you to be totally satisfied with every purchase you make from the Brolliesgalore web site. It is our aim to offer you choice and quality at low prices.

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days, for a refund. To cancel you can e-mail us, telephone us on 0845 602 3712, or write to us ( see contact us for details ) within seven days of delivery of your items, quoting your order number. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging together with the receipt. We will confirm receipt of e-mail cancellations. Postage will not be refunded.

If you wish to return an item after 7 days from receipt, we cannot refund but we will exchange. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging together with the receipt. Postage will not be refunded.

We cannot refund or exchange goods that arrive back damaged or are lost in the post. Please re-use the original packaging, if possible, when returning items, otherwise please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of posting as claims can then be made against the post office for loss or damage.

We guarantee to replace or, if out of stock, refund faulty goods, simply notify us within 7 days of delivery of the goods and return them, in their original packaging, together with the receipt, to Naysmith Ltd. Your statutory rights are unaffected. For goods returned within 14 days we will refund return postage up to the cost of First Class mail. For goods returned outwith 14 days, return postage will not be refunded.

Our product guarantee period is six months from the date of purchase. Proof of purchase must be provided and warranty does not cover goods used inappropriately (ie for stage props) or through extreme weather conditions.
Naysmith Ltd accepts no responsibility or liability for wind damage, this is a natural phenomenon and damages caused by the wind do not constitute a manufacturing fault. Everyday wear and tear is also not covered by our guarantee.
Also, we are not responsible if it does not rain on your special day, we are very pleased that the sun shone for you, but we cannot refund the umbrellas you did not need to use.

If you want to exchange the items please mark clearly what you would like as a replacement. For returned goods paid by credit card we will refund the money to your credit card (at the current rate of exchange for overseas orders)

We can only replace or refund on goods that are returned to us accompanied by an order number or a Worldpay transaction number.

If a courier or Fedex delivery is not picked up by the customer or if delivery is refused by the customer then the return charge made by the courier company or Fedex International will be deducted from any refund.

If an item is returned as undeliverable then we will make every effort to contact the customer to arrange redelivery, a further shipping charge will apply. If contact cannot be made then the order will be refunded less original shipping charge and return charges if any.

Naysmith Ltd warrants that the goods are free from defects at the time of despatch.

Naysmith Ltd will not accept any liability for late delivery of the goods and delivery time will not be the essence of our accepting an order.

Naysmith Ltd will not accept liability for non-delivery, where this is caused by circumstances beyond our control. But if your order has not been delivered after 10 working days from the date of despatch, and cannot be traced by Royal Mail or Fedex UK, then we will replace the item at no extra cost.
Remittance Terms Through Worldpay secure payment server we can accept payment in GBP, USDollars or Euro's.

Cheques and postal orders in GBP only, made payable to Naysmith Ltd and crossed A/C Payee.